Hello Terry. Sorry to hear that. I would request you to follow the below mentioned instructions once:
1) First step is to use AVG Remover tool and uninstall your AVG program completely. To download AVG Remover Tool please click on the following link:For 32-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x86_2015_5501.exe
For 64-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x64_2015_5501.exe
2) Run the downloaded tool and follow the instructions displayed on your screen.
I cannot update my setings to enable the AVG firewall processes to start.
I see the message Firewall Stopped and "rest to defaults" does not clear the issue.
- Your computer will be restarted automatically. After the restart, AVG Remover will finish the uninstallation.
NOTE: Once the AVG Remover Tool has done with its process. Please go to the drive where you installed this tool and look for a folder named as "AVG Remover" and I request you to delete it manually.
As per our record you have purchased the AVG Internet Security program, please follow the instructions mentioned in this link: http://bit.ly/1DXPL5z . If the issue persists please do let us know. Thank you.