Hello Joanne,
Please be inform you that, if you want to track the mobile device, the device should already registered under Anti-theft services.
You can track the devices in two ways:
1. Using Anti-theft website.
2. SMS command.
Please follow the below steps to track the device using Anti-theft website:
Login to https://www.avgmobilation.com using AVG MyAccount.
Now, you can select the device which you want to know the information.
You can use the lock, locate and wipe option through AVG Anti-theft website.
Please follow the below steps to track the device using SMS Command:
To sound an alarm – AVGShout
To locate the device - AVGlocate
To lock the device - AVGlock
To wipe the device - AVGWipe
For example, if your Anti-Theft password is 1234, you could borrow a friend’s phone and text “AVGlock 1234” (without quotes) to your lost phone in order to remotely lock the phone and prevent others from using it. (Note: We strongly recommend using a safer password than 1234!)
Note that for Anti-Theft features to be working, the following conditions has to be met.
1. Active data connection on your device.
2. Your device should be turned ON and it should not be formatted.
3. Device should be displayed under Mobilation website, we can help you with re-registration if not listed.
Thank you.
trying to set up find my location on my laptop to find my phone but no idea how to use it
Hello Joanne,
Please be inform you that, if you want to track the mobile device, the device should already registered under Anti-theft services.
You can track the devices in two ways:
1. Using Anti-theft website.
2. SMS command.
Please follow the below steps to track the device using Anti-theft website:
Login to https://www.avgmobilation.com using AVG MyAccount.
Now, you can select the device which you want to know the information.
You can use the lock, locate and wipe option through AVG Anti-theft website.
Please follow the below steps to track the device using SMS Command:
To sound an alarm – AVGShout
To locate the device - AVGlocate
To lock the device - AVGlock
To wipe the device - AVGWipe
For example, if your Anti-Theft password is 1234, you could borrow a friend’s phone and text “AVGlock 1234” (without quotes) to your lost phone in order to remotely lock the phone and prevent others from using it. (Note: We strongly recommend using a safer password than 1234!)
Note that for Anti-Theft features to be working, the following conditions has to be met.
1. Active data connection on your device.
2. Your device should be turned ON and it should not be formatted.
3. Device should be displayed under Mobilation website, we can help you with re-registration if not listed.
Thank you.