How to stop Web shield blocking a website on AVG free for Mac

Mac products
6

I pressed on file and pressed return and nothing happens. I am using Mac. Could you please be more specific? Am I meant to add website to file name? Thanks.

12

Are you going to reply? Your solution didn't work

13

Tristan, 
Sorry for the delay in responding to you. Have you followed the below suggested steps? 

1. Open the "/Library/Application Support/AVGAntivirus/config" folder.
2. Copy file "com.avg.proxy.excl" to desktop or other any other folder of your liking.
3. Open copied file from the new location with TextEdit.
4. Add one exception per row in this format:
- URL http/https e.g. *icloud.com https
- separator between URL and protocol is not "space" but "tab"
- * before URL means that all subdomains are whitelisted as well
5. Copy file from your desktop and paste it back to the "/Library/Application Support/AVGAntivirus/config".
- As the file with same already exists, you'll be asked to choose what to do when pasting it. Select the "Replace" option - you'll be also asked for account password.
6. Restart computer or run "sudo pkill com.avg.proxy" command. 

Let us know the status of it to check and assist you further.

1

My wife's work website account is blocked by AVG Web Shield. When I disable Web Shield I can access the website again. We use AVG free for Mac.

How do I allow a specific website?

11

Could you please clarify what you mean by "Add line with exception". I found file com.avg.proxy.excl (see screenshot) but I cannot open it. What do I do with it? Could you please explain each step in layman terms / easier to understand.

User-added image

5

Could you please clarify what you mean by "Add line with exception". I found file com.avg.proxy.excl (see screenshot) but I cannot open it. What do I do with it? Could you please explain each step in layman terms / easier to understand.

User-added image

9

This now works, my wife can access her work account. Many thanks.

10

Tristan, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru

2

Tristan, 
Sorry for the delay in responding to you. Have you followed the below suggested steps? 

1. Open the "/Library/Application Support/AVGAntivirus/config" folder.
2. Copy file "com.avg.proxy.excl" to desktop or other any other folder of your liking.
3. Open copied file from the new location with TextEdit.
4. Add one exception per row in this format:
- URL http/https e.g. *icloud.com https
- separator between URL and protocol is not "space" but "tab"
- * before URL means that all subdomains are whitelisted as well
5. Copy file from your desktop and paste it back to the "/Library/Application Support/AVGAntivirus/config".
- As the file with same already exists, you'll be asked to choose what to do when pasting it. Select the "Replace" option - you'll be also asked for account password.
6. Restart computer or run "sudo pkill com.avg.proxy" command. 

Let us know the status of it to check and assist you further.

3

This now works, my wife can access her work account. Many thanks.

4

Are you going to reply? Your solution didn't work

7

Tristan, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru

8

Tristan,

Please click on the file "com.avg.proxy.excl", then press Return. Add the wesbite name (which is blocking by AVG), example *avg.com < press TAB > https (SPACE between *avg.com and https needs to be done by tab button). Save the file and restart the MAC device to check the status.