How to switch services to my new phone from my old one

AVG Protection
3

Jean,

Please check whether Google play store login is done with email primary account. The email which you have used to purchase AVG Antivirus for Android.
Download and install AVG Antivirus for Android via Play store to have Pro version.

In case you installed it already, activate your subscription using "restore purchase" option.

1. Open AVG Antivirus.
2. Tap upgrade
3. Tap 3 dotted icon on top-right corner
4. Select "restore purchase".

If you are unable to find this option, please respond with screenshot of error message.

Note: To capture screenshot press and hold Power & Volume down button at same time. You can also find option to take screenshot in pull down menu.

​We look forward for your response.

1

I have purchased plan (1.99 a month) with you for my Samsung S III phone, which is no longer working. I  need to switch services to my new phone Samsung 7S Edge

2

Jean,

Please check whether Google play store login is done with email primary account. The email which you have used to purchase AVG Antivirus for Android.
Download and install AVG Antivirus for Android via Play store to have Pro version.

In case you installed it already, activate your subscription using "restore purchase" option.

1. Open AVG Antivirus.
2. Tap upgrade
3. Tap 3 dotted icon on top-right corner
4. Select "restore purchase".

If you are unable to find this option, please respond with screenshot of error message.

Note: To capture screenshot press and hold Power & Volume down button at same time. You can also find option to take screenshot in pull down menu.

​We look forward for your response.