How to Undo "contacts merge" made by AVG TuneUp?

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3

Hello Bruno, 

Thank you for contacting AVG Community Support.

We understand that you are facing an issue with on mobile device by AVG Cleaner. Please apologize for the inconvenience caused and we'll certainly help you out. We would like to inform you that this is not an expected behavior of AVG.

We are sorry that, you are unhappy with the new user interface of the AVG TuneUp program and also find it difficult to navigate. Unfortunately, we will not be able to revert to the previous version of the program. We are currently taking customer's feedback about the new interface and I will document yours's as well. Do let us know, if you have any further concern.

Please refer the below article to know more about new AVG TuneUp User interface.

https://support.avg.com/SupportArticleView?l=en&urlName=use-avg-tuneup&supportType=home

Also for your mobile issue we do have a specialized team who deals with mobile queries.

We have escalated your case to concern team and they will get back to you via email and help further.

Thank you and keep us updated.
1

Hello,
Following a recent update of TuneUp  user interface, which i do not really like btw, 

I have been invited yesterday to download TuneUp or mobile phone; which i did, thinking it would clean my mobile..

 Well well well, instead of cleaning my mobile, the AVG TuneUp App has merged tens (if not hundreds or thousands) contacts infos: emails, mobile phones, landlines, etc.

To give you an example of what happened today , I've received an email from what appeared to be my insurance company ( houses, cars, etc) but wen i opened the email on my mobile, it took me a few minutes to read & understand it is an email actually coming from my lawyer!..

I've looked at the sender details (with the loo o my insurance company) and there I found out that under the ID of my insurance company, there are now mixed up 9 phone numbers (from my best friend to a former employer!?!) and 17 email addresses of different people and companies...

Could you please inorm if there is an UnDo process for this??? otherwise, I'm afarid it gonna e a nightmare to clean this up manually, if ever possible.. 

2

Hello Bruno, 

Thank you for contacting AVG Community Support.

We understand that you are facing an issue with on mobile device by AVG Cleaner. Please apologize for the inconvenience caused and we'll certainly help you out. We would like to inform you that this is not an expected behavior of AVG.

We are sorry that, you are unhappy with the new user interface of the AVG TuneUp program and also find it difficult to navigate. Unfortunately, we will not be able to revert to the previous version of the program. We are currently taking customer's feedback about the new interface and I will document yours's as well. Do let us know, if you have any further concern.

Please refer the below article to know more about new AVG TuneUp User interface.

https://support.avg.com/SupportArticleView?l=en&urlName=use-avg-tuneup&supportType=home

Also for your mobile issue we do have a specialized team who deals with mobile queries.

We have escalated your case to concern team and they will get back to you via email and help further.

Thank you and keep us updated.