Esther, Please note that this Community deals mainly with the technical queries regarding AVG Windows products. AVG Android support is provided through email only. Don't know if this will help?.. Have a look @ this article (http://avgclick.me/LockedPhone) . Otherwise, Please click on the following link (http://avgclick.me/AVGtechnical) and fill out your details, select as Android then the name of AVG Program that you installed in your mobile and in description please completely explain about your issue and finally click on Email option. Also when filling out your details choose Yes for the Question "Are you currently using any paid/trial AVG products?" even though you may be using the Free version and fill out necessary details and click on Email option. The AVG mobile team will reply back to you via email with a resolution.
AVG Guru
Hello Esther,
We apologize for the inconvenience caused.
We understand how something like this will try your patience.
Please have a look at this article https://support.avg.com/SupportArticleView?l=en_US&urlName=Unlock-a-device-locked-by-AVG-AntiVirus-for-Android to unlock your mobile phone. If it fails please click on the following link https://support.avg.com/support_contact_form?l=en_US&retUrl=support_Android_AVG_Antivirus&prod=AVG%20AntiVirus and fill out your details, select as Android then the name of AVG Program that you installed in your mobile and in description explain about your issue completely and finally click on Email option. Our AVG mobile team will reply back to you via email with a resolution.
Please feel free to get back to us for further assistance.
Thank you.
Hi
Can you please assist me with how to unlock my phone blocked by avg anti theft or to show me my old password currently on, as i forgot my password and now i changed the sim card in my phone.
thank you
Esther
Esther, Please note that this Community deals mainly with the technical queries regarding AVG Windows products. AVG Android support is provided through email only. Don't know if this will help?.. Have a look @ this article (http://avgclick.me/LockedPhone) . Otherwise, Please click on the following link (http://avgclick.me/AVGtechnical) and fill out your details, select as Android then the name of AVG Program that you installed in your mobile and in description please completely explain about your issue and finally click on Email option. Also when filling out your details choose Yes for the Question "Are you currently using any paid/trial AVG products?" even though you may be using the Free version and fill out necessary details and click on Email option. The AVG mobile team will reply back to you via email with a resolution.
AVG Guru