Hello Lesley,
We are glad to help you with this.
Currently, we are undergoing an issue with AVG MyAccount which prevents you from cancelling the auto-renewal service. Auto-renewal service was cancelled for your AVG AntiTrack (30 day free trial) and you will not be charged in future.
If you need any further help, please never hesitate to let us know. Thank you.
I am looking to cancel my free trial of AVG Antitrack. I see you are having a problem with AVG MY account so can you cancel for me via this site?
Hello Lesley,
We are glad to help you with this.
Currently, we are undergoing an issue with AVG MyAccount which prevents you from cancelling the auto-renewal service. Auto-renewal service was cancelled for your AVG AntiTrack (30 day free trial) and you will not be charged in future.
If you need any further help, please never hesitate to let us know. Thank you.
On 9 July I signed up for a 1 month free trial of AVG AntiTrack. I have decided I don't want to continue with the free trial but I can't cancel it. When I clicked on "Cancel" in My AVC I got an error message saying I couldn't cancel right now due to a glitch but I should contact Customer Support for help with this. When I tried to contact Customer Support I got a message saying I can't contact them about Free software, only paid-for software. I do have a paid-for AVG anti-virus programme, but this isn't the problem. I have already uninstalled AntiTrack, and just want to cancel it so the subscription doesn't renew. I'd be very grateful for some help with this.
I am looking to cancel my free trial of AVG Antitrack. I see you are having a problem with AVG MY account so can you cancel for me via this site?
Thanks very much Priyanga, I appreciate your help.
You are welcome, Lesley