How to upgrade from Tuneup Utilities to AVG Tuneup with the promotion received by email?

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7

Helene, Have a look @ this new form link (http://support.avg.com/support_contact_form) to get chat/phone support. There's a Sales Support section. Otherwise, When available, A member of the official AVG Community Support in Brno (http://forums.avg.com/ww-en/avg-forums?sec=thread&act=show&id=190509) will see your topic & respond but please bear in mind that it's now the weekend.
AVG Guru

3

Helene, Have a look @ this new form link (http://support.avg.com/support_contact_form) to get chat/phone support. There's a Sales Support section. Otherwise, When available, A member of the official AVG Community Support in Brno (http://forums.avg.com/ww-en/avg-forums?sec=thread&act=show&id=190509) will see your topic & respond but please bear in mind that it's now the weekend.
AVG Guru

6

Hi ! I received another offer by email during the week-end and this time, the link lead me to a Canadian website for the transaction. I finally succeed but I’m still amazed by the number of problems I faced. Imagine that: I’m a web developer so how a “regular” customer would have react in the same circumstances. I lost about an hour to test all options. It is one of the most awful experience of this kind I’ve ever had.

1

I received an offer (by email) to upgrade from PC Tuneup Utilities to the latest AVG TuneUp version for 20.99 Euro. I tried over and over to proceed but there is always a problem. First, it did not offer Canada in the country dropdown. I finally found the way to work it around but then, I lost the special offer. The price is 50$ CA instead of around 30$ CA. Next, I tried to fill in the form but it is always rejected because of cookie settings. Then I tried to get in touch with the support through a form but the security code is always rejected (I'm pretty sure the one I entered is OK) !!! I tried in french and english. I tried with the country set to Canada but also with the USA form and the Europe form. Always a problem. The last problem I have is that I can fill the form but there is no submit button at the end. I can only see a "call" button which redirected me to a login page. So, I registered to AVG (create the account) but again, I'm stucked there.
I love your software but, hell, how can I proceed to upgrade this software ? Thank you !
p.s. I have many clients who will face the same issue so hopefully I will solve this before they come requesting me the same.
p.p.s. I sincerily hope this form will work if not, I quit !

5

Hi ! I received another offer by email during the week-end and this time, the link lead me to a Canadian website for the transaction. I finally succeed but I’m still amazed by the number of problems I faced. Imagine that: I’m a web developer so how a “regular” customer would have react in the same circumstances. I lost about an hour to test all options. It is one of the most awful experience of this kind I’ve ever had.

2

Hi Helene,
What is current status, were you able to solve it or do you still need our assistance?
Thanks

4

Hi Helene ,
I am happy to see that your issue is resolved.
Please note that we are investigating described issue.
Thanks for posting back