Hello Bob,
We are sorry for the inconvenience. We will surely help you to resolve it.
As you are using Wireless printer, it might be blocked by AVG Secure VPN. Please follow the below steps to rectify it.
Open AVG Secure VPN - Click Menu - Settings - General - Other - check the option for "Enable local device access when using VPN."
Please try the above steps and let us know if its help you.
Thanks for response. I tried your suggestion and I still can not print. Will you help me get all of the AVG Ultimate off of my computer? Since I installed several days ago I can not print and I estimate I am running at about 1/3 the speed before installing AVG Ultimate. You can keep my two year subscription fee. I just want my old performance back. thanks
I have been running free version of AVG for years. I also have a HP 8720 Printer connected to my Dell PC wirelessly. I upgraded to AVG Premium and my connection to the printer is gone. Printer is working as I can printer from iPhone and iPad. I have tied the obvious steps of powering down both printer and PC. I upgraded printer software, still no connection. Suggestions appreciated.
Also very disappointed in AVG products as PC slowed down noticeably.
Please accept our sincere apologies, Bob.
We request you to let us have another chance to further investigate this issue & help you resolve it.
We've sent you an email with detailed instructions to contact our additional support.
Please check your inbox/spam folders to find the email and use it to contact them.