HP Solution Centre Issue

General discussion
9

Hi
Yes disabled firewall and total internet security program…printer works fine with or without program working…the scanning bit using the HP Solution Centre wont load up…its as though AVG is blocking it…but I've created an exception in the firewall but still wont work.

Paul

8

Hello Paul,
We appreciate your efforts. On checking with your description we confirmed that you are expriencing issue with your printer. We would request you to disable the AVG program and check whether you can access your printer without any issues. Please let us know the status once to assist further.
Thank you.

1

Hi Guys
I have recently installed PC Tune up and Internet Security, since then I cannot scan any documents from my HP Officejet 7210 using the HP Solution Centre which is the dedicated software for scanning etc. I've created an exception in my firewall for the exe file for the program but still wont work…any clues?

Regards
Paul

2

Hello Paul,
Thank you for the information.
Have you disabled AVG Firewall and checked if the printer is working fine?
Please review the below link and disable AVG completely.
http://avgclick.me/TempDisableAVG
Thank you.

3

Wired printer via USB port.

Paul

6

Hi Aravindh
Thanks for coming back to me.
I have disabled AVG Internet Security and its Firewall…but still does not work.
I cannot seem to find a switch off switch for AVG PC Tune up though!

Paul

7

Hello Paul,
We appreciate your efforts.
We have sent you an email with instructions to get additional support and fix this issue.
Thank you.

5

Hi
Yes disabled firewall and total internet security program…printer works fine with or without program working…the scanning bit using the HP Solution Centre wont load up…its as though AVG is blocking it…but I've created an exception in the firewall but still wont work.

Paul

4

Hello Paul,
We appreciate your efforts. On checking with your description we confirmed that you are expriencing issue with your printer. We would request you to disable the AVG program and check whether you can access your printer without any issues. Please let us know the status once to assist further.
Thank you.