AVG free decided that my HP Probook TouchPad driver is malware and now disables the TouchPad at startup. I've had the AVG on the laptop for several years. I un-installed the AVG using g the uninstall tool but the TouchPad still gets disabled when the laptop starts up. How can I get the TouchPad to stay activated when laptop started?
Michael
Hello Michael,
Thank you for contacting AVG Community Support.
We understand that AVG Free AntiVirus informs that your TouchPad driver is malware.
We are really sorry to know this. We'll certainly check and help you out.
Could you please share us the screenshot of the pop that you have received from AVG?
Here is an article for taking screenshot: | AVG (https://support.avg.com/SupportArticleView?l=en&urlname=avg-create-screenshot)
Also, we see that you have uninstalled AVG and still face issue with touchpad.
We suggest you to follow the steps provided by HP to enable the touchpad again, if you still face, issue we suggest you to contact the HP support team to assist you further on this issue.
Thank you and keep us updated.
Hello Michael,
Thank you for contacting AVG Community Support.
We understand that AVG Free AntiVirus informs that your TouchPad driver is malware.
We are really sorry to know this. We'll certainly check and help you out.
Could you please share us the screenshot of the pop that you have received from AVG?
Here is an article for taking screenshot: | AVG (https://support.avg.com/SupportArticleView?l=en&urlname=avg-create-screenshot)
Also, we see that you have uninstalled AVG and still face issue with touchpad.
We suggest you to follow the steps provided by HP to enable the touchpad again, if you still face, issue we suggest you to contact the HP support team to assist you further on this issue.
Thank you and keep us updated.
Thank you for taking the time to write back to us, Michael.
We are happy to hear that you can use TouchPad now.
My words can never be enough to praise your efforts taken to check this by yourself.
If you are still facing the issue after installing AVG Antivirus Free version, please do let us know.
We will certainly help you resolve the issue.
Thank you and keep us updated.