HP Wireless Scanner/copier no longer working after installing PC Tune Up

AVG Protection
5

Hello Charles,

I will check this for you.

We need to check if you have put HP Wireless scanner files to sleep mode from AVG TuneUp.

Open AVG TuneUp, click on "Speed Up" tab and select "Startup and maintenance". From here ignore all the applications that are put to sleep mode.

Once this is done, check if you are able to use the "HP Scanner".

1

Hello,
I recently reinstalled AVG PCTuneUp.
I now find that the scanner/copier function on my Wireless HP Printer/Scanner no longer works.
When I look at HP Printer Assistant I follow the instructions and am redirected to a secure page then told , "Your connection is not private" and am told to go back to safety.
I have spent hours on this problem to no avail!
I uninstalled my HP Drivers including registry etc and after several more hours finally managed to reinstall the HP Drivers but no difference.
My scanner was working ok till recently and I believe it may well be the PC tune up that is causing this problem?
HELP!!

3

Hello Karthikeyan,
Thank you very much for responding.
As you advised I selected, "Speed Up" but cannot see a tab for, "Startup and maintenance"?
Please advise how I might proceed?
Thank you,
Charlie

2

Hello Charles,

I will check this for you.

We need to check if you have put HP Wireless scanner files to sleep mode from AVG TuneUp.

Open AVG TuneUp, click on "Speed Up" tab and select "Startup and maintenance". From here ignore all the applications that are put to sleep mode.

Once this is done, check if you are able to use the "HP Scanner".

4

That's unfortunate you are unable to find this option.

Please share the screenshot http://avgclick.me/getscreenshot of your AVG TuneUp interface after clicking on "Speed Up", we will check this for you.