HTML:Bankfraud-IT [Tri]

Hello Barry,
I apologize for the delay in responding to you, this is a known issue and we are working on a fix. We will contact you once the issue is resolved or in need of more information. However you can delete the files by rebuild the Spotlight library (https://support.apple.com/en-us/HT201716) or remove file manually (please go to the files location and delete them).
Best regards,
Alok.

We understand this might be disappointing, Barry.

In this case, we need to escalate this issue to our senior technician team. In order to escalate, please provide us AVG Antivirus version, screenshot of the threat detected by AVG and AVG user interface.

Please follow the below instruction to create a screenshot:
1. Press Shift-Command-4. The pointer changes to a crosshair.
2. Move the crosshair to where you want to start the screenshot, then drag to select an area.
3. While dragging, you can hold Shift, Option, or Space bar to change the way the selection moves.
4. When you've selected the area you want, release your mouse or trackpad button.
5. Find the screenshot as a .png file on your desktop.

We are here to help you if further assistance is required.

Macbook Pro 2015 OS Sierra 10.12.4 unexpectedly quits at 99% with a threat found, once it did complete and advised HTML:Bankfraud-IT [Tri] and says cannot delete, all other times AVG quits unexpectedly at 99%, de installed and reinstalled AVG twice but finds threat and always quits unexpectedly every time? My other Macbook quits the same but doesn't find any threats

Hello Barry,
I apologize for the delay in responding to you, this is a known issue and we are working on a fix. We will contact you once the issue is resolved or in need of more information. However you can delete the files by rebuild the Spotlight library (https://support.apple.com/en-us/HT201716) or remove file manually (please go to the files location and delete them).
Best regards,
Alok.

We understand this might be disappointing, Barry.

In this case, we need to escalate this issue to our senior technician team. In order to escalate, please provide us AVG Antivirus version, screenshot of the threat detected by AVG and AVG user interface.

Please follow the below instruction to create a screenshot:
1. Press Shift-Command-4. The pointer changes to a crosshair.
2. Move the crosshair to where you want to start the screenshot, then drag to select an area.
3. While dragging, you can hold Shift, Option, or Space bar to change the way the selection moves.
4. When you've selected the area you want, release your mouse or trackpad button.
5. Find the screenshot as a .png file on your desktop.

We are here to help you if further assistance is required.