Html:phishing sMS-ADB Doc_xxxx

AVG Protection
6

Hello Justin,

We regret for the inconvenience caused.
Thank you for all the information.
Could you please share the screenshot of the list of quarantined items to investigate further?
Open AVG, click Menu > Quarantine. 

Refer to this article (https://support.avg.com/SupportArticleView?l=en&urlname=AVG-Create-screenshot) for the steps to capture the screenshot.
You can post the screenshot here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Thank you.

1

Hi,
I get a repeat AVG quarantine of a file detected when opening the MacOs email app… 
Blocked & quarantined

HTML: Phishing MS-ADB Doc_name.html

It seems to regenerate from time to time. 
Is this a false positive or genuine positive by AVG?
If so, any guidance on how to address the repeat nature of the AVG notification and action to remove.

Thanks. Justin

4

Hello Justin,

We regret for the inconvenience caused.
Thank you for all the information.
Could you please share the screenshot of the list of quarantined items to investigate further?
Open AVG, click Menu > Quarantine. 

Refer to this article (https://support.avg.com/SupportArticleView?l=en&urlname=AVG-Create-screenshot) for the steps to capture the screenshot.
You can post the screenshot here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Thank you.

2

Hello Justin, 

Thank you for sharing the screenshot with us. In order to analyze the root cause, we request you to get connected with our additional support.

An email instruction has been sent which will help you to get connected.
Thank you.

3

Quarantine screenshot as requested. Many thanks.

5

Quarantine screenshot as requested. Many thanks.Q
Quarantine screenshot as requested. Many thanks.