Hello Naner,
We will check and help you to resolve it.
For better clarity, please share us the screenshot (http://https://support.avg.com/SupportArticleView?urlname=AVG-Create-screenshot) of AVG detection. Click on "See details" in the pop-up and take screenshot if it.
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Thanks in advance.
AVG found this threat on my pc in a chrome extension. Because my navigation is very safe, I have doubts if this is not a false positive. can you help me?
The infected file would be this: C:\Users\AppData\Local\Google\Chrome\User Data\Default\Extensions\pkedcjkdefgpdelpbcmbmeomcjbeemfm\4.5.8_0\background.html
The infected file would be this: C:\Users\AppData\Local\Google\Chrome\User Data\Default\Extensions\pkedcjkdefgpdelpbcmbmeomcjbeemfm\4.5.8_0\background.html
there is no option to see details. there are only the options: restore, restore and add exception, extract and send for analysis. I believe that the details only appear when the scanning is finished, in my case it is already in quarantine.
What do i do?
What do i do?
there is no option to see details. there are only the options: restore, restore and add exception, extract and send for analysis. I believe that the details only appear when the scanning is finished, in my case it is already in quarantine.
Hello Naner,
We will check and help you to resolve it.
For better clarity, please share us the screenshot (http://https://support.avg.com/SupportArticleView?urlname=AVG-Create-screenshot) of AVG detection. Click on "See details" in the pop-up and take screenshot if it.
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Thanks in advance.
We will check and help you to resolve it.
For better clarity, please share us the screenshot (http://https://support.avg.com/SupportArticleView?urlname=AVG-Create-screenshot) of AVG detection. Click on "See details" in the pop-up and take screenshot if it.
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Thanks in advance.
Please accept our apologies for the inconvenience caused, Naner.
Upon checking the provided screenshots, we see that the file has been already quarantined by AVG.
To check the legitimacy of the files, you can submit a false positive from quarantine (as mentioned in the 1st screenshot that you've provided).
Once you've sent the request, a group of analyst will review the file & whitelist it, if it is found to be safe or goes through clean notes of AVG.
Meanwhile, we'd suggest you to check & remove, if there are any unwanted extensions installed on your chrome browser.
Upon checking the provided screenshots, we see that the file has been already quarantined by AVG.
To check the legitimacy of the files, you can submit a false positive from quarantine (as mentioned in the 1st screenshot that you've provided).
Once you've sent the request, a group of analyst will review the file & whitelist it, if it is found to be safe or goes through clean notes of AVG.
Meanwhile, we'd suggest you to check & remove, if there are any unwanted extensions installed on your chrome browser.