I am seeing this error on our web site,
HTML:Script-inf[Susp]
what exactly is it upset with? How do I know what the vulnerability is?
Thank you for any help you can offer.
Hello James,
You've reached the AVG community support forum.
I am sorry to hear that you are facing threat pop up issue. Is the AVG Internet Security updated to the latest version or not ? May I know from when did you started to face the threat pop up issue ? Additionally, would you be so kind as to share us a few screenshots of the threat pop-ups you're referring to? Note: Kindly click on "See Details" on the threat pop-up and then share us the screenshot. Refer to the below article for detailed instructions to capture a screenshot:
https://support.avg.com/SupportArticleView?urlname=AVG-Create-screenshot. You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Looking forward to hearing from you.
It just popped up today when i loaded the site.
However we have had pretty much no orders for some time. Looks like this may have been showing up for others long before I knew.
All I did was load store.qkits.com
No one seems to be getting back to me. Why is this?
Specifcally what does this "threat" mean? We have no ads on our site, no changes to our back end.
We longer keep up with google tracking nonsense since we never do ad campains as this could push malicous content to user without thier knowledge. So no more google bull.
Why can you not provide me with a means to get this resolved? No other scanner picks up anyting. I really do not appreciate AVG telling people we have malicous content when we do not. It beens days I since i submitted a flas flag report and even thou it states I will hear from someone within 48 hrs, I have not heard from anyone. Whats going on there? Is this some kind of way to push people to Amazon or other large platforms?
I cannot beleive you labled us as having malicous content without ever reaching out to us. What way is this to run a business? Very disappointed in the service provided.
Hello James,
You've reached the AVG community support forum.
I am sorry to hear that you are facing threat pop up issue. Is the AVG Internet Security updated to the latest version or not ? May I know from when did you started to face the threat pop up issue ? Additionally, would you be so kind as to share us a few screenshots of the threat pop-ups you're referring to? Note: Kindly click on "See Details" on the threat pop-up and then share us the screenshot. Refer to the below article for detailed instructions to capture a screenshot:
https://support.avg.com/SupportArticleView?urlname=AVG-Create-screenshot. You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Looking forward to hearing from you.
Thank you for taking out your most valuable time to writing us back James,
I appreciate your efforts for sending us the screenshot. I understand that your website is getting blocked by AVG. we'd recommend that you submit the detected website for false-positive analysis using this link https://www.avg.com/en-gb/false-positive-file-form#pc. Once you've submitted the false-positive report, our concerned team will analyze the detected website and if found harmless, they'll whitelist it right away. Furthermore, they'll update the status via email.
Keep us updated.
Thank you for taking out your most valuable time to writing us back James,
I sincerely apologize for the frustration you’ve experienced regarding the recent threat detection related to your website. I understand how concerning it can be to receive such notifications, especially when you believe there is no malicious content.
I also apologize for the delayed response to your flagged report. We take these matters seriously and have sent you further troubleshooting steps via email. Please check your inbox for our communication, which should assist you in resolving this issue.
Your feedback is important to us, and we appreciate your patience as we work to address your concerns. If you have any further questions or need additional assistance, please don't hesitate to reach out.
Thank you for your understanding.