Hello David,
We're sorry for the inconvenience caused.
Could you please share the screenshot of the HTML error and quarantined file list to investigate further?
Refer to this article for the steps to capture the screenshot.
You can post the screenshot here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Thank you.
AVG anti virus (free) on Windows 10 has recently been reporting HTNL:Url-inf [Susp] in incoming Outlook email, and the emails have been quarantined. Other user threads seem to indicate this is a recent but possibly widespread issue?
AVG software version info:
Software version: 21.5.3185 (build 21.5.6354.680)
virus definitions: 210723-12
UI version: 1.0.615
Any assistance would be appreciated. thank you.
Hello David,
Thank you for the confirmation.
In order to analyze the files, we request you to submit the file for analysis through this https://www.avg.com/false-positive-file-form website.
If it is confirmed as safe, it will be whitelisted and the virus definitions database will be released through update.
You will also get the status updated via email.
Thank you.
I would like to submit the file for analysis. Thank you.
Hello David,
We're sorry for the inconvenience caused.
Could you please share the screenshot of the HTML error and quarantined file list to investigate further?
Refer to this article for the steps to capture the screenshot.
You can post the screenshot here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Thank you.