Since the end of June I have started to get emails from Amazon quarantined due to HTML:Url-inf (Susp). Never had it before. The emails are all expected. AVG has apparently quarantined two files either PartNo_15099234202 and PartNo_658524468 associated with these emails. . My AVG is the free version and is up to date. No other emails are affected. I use Thunderbird as my email programme.
Hello Terry,
We regret the inconvenience caused.
Thank you for all the information.
Could you please share the screenshot of the list of quarantined items to investigate further?
Open AVG, click Menu > Quarantine.
Refer to this article for the steps to capture the screenshot.
You can post the screenshot here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Thank you.
I've recently been seeing similar "threat secured" pop-ups from AVG. So far, the sender has always been <firstname.lastname@getladyfitness.info>, though the sending IP ("X-originating-IP") could very well be an Amazon IP address, generally beginning with 54.240. (I haven't checked.) It's always a spam email anyway, so I'm glad the AVG protection is working!
I've been having exactly the same issues. AVG have taken control of my laptop remotely on several occasions and this has also been escalated. I have been advised by AVG that I need to contact Amazon as the emails are phishing emails which certainly isn't the case as they are expected emails. No other emails are being quarantined. As this is affecting other users, it is clearly an issue with the latest update of AVG.
Hello Terry,
We regret the inconvenience caused.
Thank you for all the information.
Could you please share the screenshot of the list of quarantined items to investigate further?
Open AVG, click Menu > Quarantine.
Refer to this article for the steps to capture the screenshot.
You can post the screenshot here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Thank you.
I've been having exactly the same issues. AVG have taken control of my laptop remotely on several occasions and this has also been escalated. I have been advised by AVG that I need to contact Amazon as the emails are phishing emails which certainly isn't the case as they are expected emails. No other emails are being quarantined. As this is affecting other users, it is clearly an issue with the latest update of AVG.
Hello Dave,
Please accept our sincere apologies this has caused you.
We've come across this issue & some similar cases were escalated to our higher level of support. They've been working towards fixing this issue.
Nevertheless, we're escalating your concern to our senior team. They'll check & get back to you as soon as possible.
Meanwhile, your patience is very much appreciated. Thanks!
Hi John,
We're glad to know that.
Usually, AVG notifies user when there is an suspicious activity on the computer. Since, AVG has quarantined the email, you can be rest assured that your computer is protected.
For further queries, please write back to us in you own post.
This correct message did not come across correctly. Sorry. it is:
We've. blocked the threat HTML:Url-inf [Susp] from an incomeing email alerts@citibank.com.
This is correct message.
Photo of quarantine attached.
Thank you for sending the file for analysis. As we previously informed, our concerned AVG team will analyze the file and get back to you by mail.
If it is confirmed as safe, it will be whitelisted and the virus definitions database will be released through an update.
Thank you for your understanding.
Hello Dave & Kenton,
Thank you for posting in the AVG community Forum.
Please share the screenshot of the threat detection popup with the 'See Details' to investigate further?
If possible, share the screenshot of the affected email as well.
Refer to this article for the steps to capture the screenshot.
You can post the screenshot here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Once we receive your screenshots, we'll escalate your case back to the concerned team.
Thank you.