Htmlextortmail-js scam

Hello Stacy,
Thank you for contacting AVG Community Support.
I apologize for the trouble you're experiencing with your device's performance and protection.

  • Could you please share how you suspect your device has been compromised?
  • Also, let me know which device and operating system you're using. Have you attempted any troubleshooting yet?
  • If possible, kindly provide a screenshot of any threat message for further assistance.
I’m here to help you resolve this issue.

performance and protection is being compromised

Hello Stacy,
Thank you for contacting AVG Community Support.
I apologize for the trouble you're experiencing with your device's performance and protection.

  • Could you please share how you suspect your device has been compromised?
  • Also, let me know which device and operating system you're using. Have you attempted any troubleshooting yet?
  • If possible, kindly provide a screenshot of any threat message for further assistance.
I’m here to help you resolve this issue.