Hi Scott,
Thank you for reaching out to us with your concern.
Please provide me a screenshot of the error message and your AVG User Interface. Here is a link with the steps to create a screenshot: http://avgclick.me/getscreenshot . You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Hi Scott,
Thank you for reaching out to us with your concern.
Please provide me a screenshot of the error message and your AVG User Interface. Here is a link with the steps to create a screenshot: http://avgclick.me/getscreenshot . You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
I already have AVG Internet Security on my laptop but keep getting pop-ups saying I have to renew AVG Antivirus Free - do I need them both? Now when I go into AVG I don't see the usual screen with the green edged squares - all that comes up is a link to renew AVG Antivirus Free and there are no buttons or menus to click on other than a 'Renew Now' link. Any help would be greatly appreciated
Screenshot below
Thank you for providing the screenshot.
For this issue, it is recommended to reinstall AVG program using removal tools.
Start running AVG Clear tool as mentioned in this article: https://support.avg.com/SupportArticleView?l=en&urlName=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product and then proceed to run "AVG removal tool" to completely remove AVG program traces.
NOTE: If there are no AVG program found, click on "Run Anyway" to proceed with the removal.
To download, install and activate your AVG Internet Security program, please follow the steps as mentioned in this article: http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-AntiVirus-Internet-Security-or-Premium-Security .
Keep us informed about the status.