Hello Greg,
We're here to help.
Upon checking our records, we see that you've raised a dispute for the order that has happened on 01/07/2022.
As it is disputed, your AVG Internet Subscription won't work. This needs to be dealt with by your Master Card provider. Please ask them to cancel the dispute and reach us with the cancelation screenshot proof.
Please check if the amount has been reverted to your account. Thank you for your understanding in advance!
Hi Greg,
Thank you for your understanding.
We would like to inform that Digital River is the payment processor for AVG orders.
It isn't recommended to share account/order, personal info over this public post, so we have sent you an email to your registered email address, provide us with a screenshot of the closure confirmation email to reactivate your AVG Internet Security subscription.
Thank you.
i am being sent notices that i am not covered for internet security, but I have advice from AVG that I am covered until until December 2022. i am paid up to date, why the pink notice?
Hi Nisha
Finally i now know what the problen is, i had no idea that Digital River Minnesota was in fact your booking agent. i couldl not recognise the name or the charge.. i asked AMEX to investigate and they came back and informed me that as far as they were concerned it was a legitimate charge. Great, but i still had no idea as to who the charge was to,.so i asked them to investigate further. Due to the customer forum i was able to determine that DRM was you. How i wish you had given me some idea to begin with. i have now instructed AMEX to process the charge, I will know in future that DRM is AVG. i expect the charge to be processed by tomorrow and hopefully you will stop sending pink reminders.
Regards
Greg
Finally i now know what the problen is, i had no idea that Digital River Minnesota was in fact your booking agent. i couldl not recognise the name or the charge.. i asked AMEX to investigate and they came back and informed me that as far as they were concerned it was a legitimate charge. Great, but i still had no idea as to who the charge was to,.so i asked them to investigate further. Due to the customer forum i was able to determine that DRM was you. How i wish you had given me some idea to begin with. i have now instructed AMEX to process the charge, I will know in future that DRM is AVG. i expect the charge to be processed by tomorrow and hopefully you will stop sending pink reminders.
Regards
Greg
Hi Greg,
Thank you for your understanding.
We would like to inform that Digital River is the payment processor for AVG orders.
It isn't recommended to share account/order, personal info over this public post, so we have sent you an email to your registered email address, provide us with a screenshot of the closure confirmation email to reactivate your AVG Internet Security subscription.
Thank you.
Hello Greg,
We're here to help.
Upon checking our records, we see that you've raised a dispute for the order that has happened on 01/07/2022.
As it is disputed, your AVG Internet Subscription won't work. This needs to be dealt with by your Master Card provider. Please ask them to cancel the dispute and reach us with the cancelation screenshot proof.
Please check if the amount has been reverted to your account. Thank you for your understanding in advance!