Hello Remigijus,
We acknowledge your refund request.
We couldn't locate any charges or active subscriptions under your current account of AVG. Instead, we located the charges in the amount of USD 84.69 under the mispelled e-mail address: jo***93@gmal.com. You have been charged for AVG Internet Security (Multi-Device) subscription as auto-renewal service was enabled for its trial order. We can assure you that we have not processed any unauthorized payments from your card or account. We sent a pre-billing notification prior 10 days of trial expiry but it was left undelivered. Reason being, incorrect/mispelled e-mail address.
May I go ahead and process a refund for this renewal?
Hello Remigijus,
We acknowledge your refund request.
We couldn't locate any charges or active subscriptions under your current account of AVG. Instead, we located the charges in the amount of USD 84.69 under the mispelled e-mail address: jo***93@gmal.com. You have been charged for AVG Internet Security (Multi-Device) subscription as auto-renewal service was enabled for its trial order. We can assure you that we have not processed any unauthorized payments from your card or account. We sent a pre-billing notification prior 10 days of trial expiry but it was left undelivered. Reason being, incorrect/mispelled e-mail address.
May I go ahead and process a refund for this renewal?