I am stuck in passive mode i lost the password to this

AVG Protection
3

Hello Allen,
Thank you for contacting AVG Community Support.
I am really sorry to know that you have lost your passwords. 
We'll certainly check and help you out.
You'll have AVG in passive mode when other antivirus acts as a primary security for your PC.Could you confirm whether you have anyother antivirus apart from AVG ? or you refer to passive mode in any gaming platform ?
If you are experiencing any issues with our apps, please provide some additional information and I will be more than happy to help you out.
Awaiting your response.

1

turn off my passive mode please

2

Hello Allen,
Thank you for contacting AVG Community Support.
I am really sorry to know that you have lost your passwords. 
We'll certainly check and help you out.
You'll have AVG in passive mode when other antivirus acts as a primary security for your PC.Could you confirm whether you have anyother antivirus apart from AVG ? or you refer to passive mode in any gaming platform ?
If you are experiencing any issues with our apps, please provide some additional information and I will be more than happy to help you out.
Awaiting your response.