I am unable to cancel my free trial subscription. I keep going around and around in circles

Hello Carol, 
You've reached the AVG community support forum.
We are sorry to hear that you want to cancel trial subscription and unable to do the same.
We will certainly look into this and help you. As it is not recommended to discuss your order/subscription details over this public post. Hence, we've sent you an email to your registered email address. Please check for the email and revert to us.
Thank you for your understanding.

I am looking for any help!!! I am unable to cancel my "free" trial subscription that is due to expire on Nov. 13/24. I do not want to have to end up having to pay for something I do not want and then trying somehow to get a refund out of you. PLEASE HELP ME.

Hello Carol, 
You've reached the AVG community support forum.
We are sorry to hear that you want to cancel trial subscription and unable to do the same.
We will certainly look into this and help you. As it is not recommended to discuss your order/subscription details over this public post. Hence, we've sent you an email to your registered email address. Please check for the email and revert to us.
Thank you for your understanding.