I am unable to open outlook or word 2016 using windows 10

Hi There
I am unable to open outlook or word 2016 using windows 10, and have read that it may be due to avg tune up or virus protection.
Regards
Robert

Hello Robert.
We're here to help.
What would be the exact error message that you receive when tried to open Outlook or Word?
Hello Robert.
We're here to help.
What would be the exact error message that you receive when tried to open Outlook or Word?