I am unable to perform a full scan

AVG Performance
3

Windows, When I now open AVG from my desktop all I get is "You're Protected" and I an unable to access anything else.

1

I am unable to perform a full scan, what changed?

2

Everything is back to normal, Thank you very much.

5

Yes Roger,
Please uninstall AVG Free Antivirus completely as per the steps mentioned here . Then reinstall it by following the steps mentioned here . Keep us informed about the status to assist further.

4

Roger,
Let’s take a look at this together.
Please share the screenshot of AVG program window to assist further.
Just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.

7

Hello Roger,

We will look into this and get it sorted.
Are you facing the issue on Mac or Windows PC?
Do you mean the scan is not initiating or does it getting hanged at a particular percentage?

6

Hello Roger,

We will look into this and get it sorted.
Are you facing the issue on Mac or Windows PC?
Do you mean the scan is not initiating or does it getting hanged at a particular percentage?