I better not have 5 connections!

Hello Nancy,

We sincerely apologize for the inconvenience caused.
We've received similar reports and it has already been escalated to the concerned team.
We request your patience in this matter.
Thank you for understanding.

I'm getting the same error as others have mentioned. I can't get VPN to connect and it says that I've exceeded the 5 connections allowed. Nope, there shouldn't be more than the one. What's happening. And to save time, I'm adding a screenshot of the error, since you've asked everyone for one. No idea how I was going to do that, so used google docs. If that doesn't work, then explain how else you'd rather it done.

ERROR MSG.

Thanks

Hello Nancy,

We sincerely apologize for the inconvenience caused.
We've received similar reports and it has already been escalated to the concerned team.
We request your patience in this matter.
Thank you for understanding.