I bought avg ultimate and trying to install and activate get authentication failed every time

Android products
7

Hello Trevor,

We are sorry to hear this.
Provide the screenshot of error that you received while activating AVG Ultimate.
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.

2

Thank you for the clarification, Trevor.
To fix this, we have sent an email with instruction.
If the email is not found in inbox do check in spam and junk folders.

1

I bought avg ultimate and trying to install and activate get authentication failed every time. 
I tried uninstall reinstall
tried clear data and cache for app then remove reinstall
I tried changing my password on my account

3

The exact error is authentication failed when I try to login to link my account to android verion

4

Trevor, it is necessary to use the same AVG account to check the status.
Could you confirm it by entering the same credentials?

5

Yes I am and I tested removing it and the machine from the account and still same issue.

6

Sorry to hear that the issue persists, Trevor. 

We request you to contact our Android mobile team for further assistance. 
Please click on the following link( http://avgclick.me/AVGtechnical ) select as Android in OS Field, fill out your details and click email option. AVG mobile team will reply back to you via email.