Hello Isabel. Thank you for contacting us. I have checked your account details with us. Please note that AVG Performance offers you AVG PC Tune up but it does not include AVG anti virus. I suggest you to upgrade AVG performance to AVG Ultimate to get both the benefits of AVG Anti virus and AVG PC Tune up. You can purchase the upgrade by logging in to your AVG My account.
Please feel free to contact us should you need any further assistance.
I had a chat with a technician at the beginning of 1015 a few weeks after I bought this product. There is a screen popping up that says that my license has expired. My doesn't expire until Nov 2015. It is very annoying because it preventes the antivirus to run and give me the reports. It appears right on top of the other normal screen! The technician suggested I have someone from their team remotely connect with my computer. I don't want that option. The PC is very clean and has no viruses or problems. I reformatted the hard drive with Windows 7 Professional just about six months ago. I have the same program in my laptop and it doesn't have any bugs. I tried uninstalling it and reinstalling the antivirus and it keeps doing the same thing. Ive used Tuneup for years and I love ti. All these changes have me confused. What can I try next. My account seems to be in order.
Hello Isabel. Thank you for contacting us. I have checked your account details with us. Please note that AVG Performance offers you AVG PC Tune up but it does not include AVG anti virus. I suggest you to upgrade AVG performance to AVG Ultimate to get both the benefits of AVG Anti virus and AVG PC Tune up. You can purchase the upgrade by logging in to your AVG My account.
Please feel free to contact us should you need any further assistance.