I bought the AVG Antivirus and it downloaded fine, now it's not working

AVG Protection
3

Hello Phyllis,
We know it is disappointing when your AVG is not working.
If you have uninstalled it by mistake you can re-install it.
You do not need to purchase the program again.
You have purchased AVG Internet Security program which is valid till 2016.12.5.
Please download and install AVG Internet Security program through the below link.
http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-AntiVirus-Internet-Security-or-Premium-Security
Please feel free to contact us for any further assistance.
Thank you.

1

Early this morning I purchased the AVG Antivirus and it downloaded fine. now for some reason it's not working. I suspect that I might have erased it by mistake. If this is the case, must I purchase it again? I really hope not since I'm on a fixed income. Is thare any possible way you can help me?

2

Hello Phyllis,
We know it is disappointing when your AVG is not working.
If you have uninstalled it by mistake you can re-install it.
You do not need to purchase the program again.
You have purchased AVG Internet Security program which is valid till 2016.12.5.
Please download and install AVG Internet Security program through the below link.
http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-AntiVirus-Internet-Security-or-Premium-Security
Please feel free to contact us for any further assistance.
Thank you.