I bought tune up package / just started to use and my computer crashed.it will not reboot at all. no

Hello Christopher,
Thank you for contacting AVG Community Support.
We are really sorry to know this.We see your case is actioned by our senior support. I really apologize as you haven't received any updates from us. I have took this to our team and have set an high priority. You would soon receive an update from our team.
Thank you for your understanding!

ref n0 18680655  also ref n0 18831909 why have i got to await so long for an answer .
why have you just left me without my computerworking. as you crashed it with your product

Thank you for writing us back, Christopher.
We have infromed the concern team and they are working on your issue.
They will surely get back to via email and help you further.
Hence we request patience.
Thank you.

Hello Christopher,
Thank you for contacting AVG Community Support.
We are really sorry to know this.We see your case is actioned by our senior support. I really apologize as you haven't received any updates from us. I have took this to our team and have set an high priority. You would soon receive an update from our team.
Thank you for your understanding!

Thank you for the reply,Christopher.
This is really not the experience we want our users to have.
Our team will get to you soon and help you in this.
Thank you.

AVG etc a large concern with all these computer experts etc . i seems kinda sad that my computer has beaten you lot and you just hope that i give up. i am old at 74 and this is all i got left. so when is soon apply???

thankyou somuch for your reply. but it was on high priorty before and still nothing.  its not i want the world just my computer to work. its still connected. i am an old age pentioner its all i need to keep going.
aslo all my artwork is on the computer .that i use to feed my saatchi.com site gallery.