Hi Lara,
We will help you in this.
Could you share us the screenshot of the error message you get when you try to delete?
Refer this article for the steps to capture the screenshot : https://bit.ly/2Y6RCDP
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
I got an e-mail from you today and you still wanted screenshots from me but i have already sent the screenshot at least 3-4 times about the subject… I mean i'm sick of writing the same things…
I sent you an e-mail, please read my e-mail (shkmn@yahoo.com) I sent, OK?
Hi, again… Dou you have AVG Antivirus User Manual new version? I saw it on your site just belong to year 2016
so if there is a new one can you give me a link? Thanks.
I did what you said but didn't fix it, did not delete files!
I've written to you two times before, so why don't you log into my account and delete it? I can also give my password too…
You can do this,isn't it?
Thanks and I'm waiting your positive answer…
How can I explain more:) When I say delete, it does not take action
Please enter my account and delete it so can't you cancel transaction?
There has been neither a solution nor an answer to what i wrote above for weeks.. How many times i wrote and we corresponded in mail with Jovana from your team…
You didn't fix the above error either, why are you doing this? Are you too busy?
I say about this product i'm glad i don't have paid shopping. I mean i'm so lucky, for this reason.
• I did not uninstall the program from the computer.
• It doesn't delete from safe mode either and of course i tried this option.
• You didn't read me carefully well i wrote to you that it is locked and I wrote to open this lock.
• This problem has existed for 3 months so never had such a problem before.
• When I try to delete it, it doesn't delete it because it announces that you are the administrator.
• You need to delete about this permission.
• I hope what I mean is better understood now and if you do not have any information on this subject, please consult your technical team well ask them for the answer, Okay?
Hi again, I have another big problem so i saw your page about "Ransomware Decryption Tools"
Free Ransomware Decryption Tools | Unlock Your Files | AVG
I am a victim of ransomware too and file extension is .OMFL
Can you help me with this please because but i could not see this type (.OMFL) on your page…
As a company you are interested in this issue and i thought you could help me maybe…
I was going to send you a sample, but this file is a notepad (txt) and of course I can't send.
It gives an error so there are too many files, how can i delete??
Hi Lara,
We will help you in this.
Could you share us the screenshot of the error message you get when you try to delete?
Refer this article for the steps to capture the screenshot : https://bit.ly/2Y6RCDP
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Lara, I am afraid we cannot remove them from our end.
First of all, Quarantine is a safe place in AVG for storing potentially harmful files and completely isolating them from the rest of your operating system. Files inside Quarantine cannot be accessed or run by any outside processes, software applications, or viruses.
So please do not worry that they might cause issues on your PC. I'd request you to reinstall AVG to remove them completely.
Click this link for steps to remove AVG.
Especially new OMFL decryptor:( OK, thanks again so i will wait with hope.
So you say, you can't help me in no way and don't investigate about my subject, is that so? OK. Thanks.
But i wrote above, file type is (format) .OMFL and how can i share with u, this file i do not know.
Already i sent you above, my text (The hacker's sent me).
We're sorry to know that, Lara. We're afraid as we'll not be able to decrypt the files that are already encrypted on your computer.
Also, currently available decryptor tools are already mentioned in the link which you've provided.
In this regard, we'd suggest you to check online for the apprporiate decryptor tool.
Before proceeding, please ensure the legitimacy of the decryptor that you're going to choose & ensure that the files on your computer is actually encrypted (file formats changed to a different type).
Reason being, you might also receive such spam emails.
Thank you for your understanding in advance!
Go to Cpanel > installation > uninstall the program
We're glad to help you with this, Lara.
Kindly refer to this article (http://support.avg.com/SupportArticleView?urlname=AVG-Antivirus-FAQ) for further information about the AVG Antivirus.
Let us know if you have further queries.
I did what you said but didn't fix it, did not delete files!
I've written to you two times before, so why don't you log into my account and delete it? I can also give my password too…
You can do this,isn't it?
Thanks and I'm waiting your positive answer…
I will be waiting…