I can not log in

AVG Subscription
2

I'm sorry about the previous reply Peng,
Your AVG Ultimate expiry date is 2019.6.26, your AVG Internet Security is working fine with correct expiry date.
Regarding AVG MyAccount login:
It seems the browser/internet connection issue because AVG MyAccount login page is not getting reloaded completely. I request you to try to login to AVG MyAccount in a different computer/device and check if you find the check box (I'm not a robot).
Regards,
Alok.

8

Hi Eric,

Are you trying to login to your AVG My account? You AVG Ultimate is active until 2020.6.1. Please check if this expiry date shows in your AVG Internet Security application (Open AVG Internet Security > My AVG > My Subscriptions). If it shows an invalid date please activate the product using your AVG My account email and password. Refer this article to activate your subscription. Also send us the screenshot of the issue that you are going through with your AVG program to check an assist you further.

Thanks
Vishnu Vardan

9

Thank you for the info, Peng.

We request you to update and reset your browser and try to log in to your AVG My Account. 

​Else try to log in to your AVG My Account via different browser and check its status.

1

I can not log in with my registered email. Everytime I tried just got a notice said"Check the box"。
But I can use the account and my password to active the client。
I just renew my Internet Security service few days ago,but still informed my service will end in less than two weeks,if you can not fix the error, I will have to request a refound.

4

I tried Microsoft Edge,the same result,check the box.

3

Thank you for the info, Peng.

We request you to update and reset your browser and try to log in to your AVG My Account. 

​Else try to log in to your AVG My Account via different browser and check its status.

5

Peng, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru

6

As Mr/Mrs Vishnu Vardan said "You AVG Ultimate is active until 2020.6.1. Please check if this expiry date shows in your AVG Internet Security application (Open AVG Internet Security > My AVG > My Subscriptions). " 
The expiry date shows on my client is 2019.6.26, how could this happed?

7

Hi Eric,

Are you trying to login to your AVG My account? You AVG Ultimate is active until 2020.6.1. Please check if this expiry date shows in your AVG Internet Security application (Open AVG Internet Security > My AVG > My Subscriptions). If it shows an invalid date please activate the product using your AVG My account email and password. Refer this article to activate your subscription. Also send us the screenshot of the issue that you are going through with your AVG program to check an assist you further.

Thanks
Vishnu Vardan