Oliver, I recommend you to uninstall and reinstall the AVG Antivirus and AVG Cleaner apps as a fresh starting. To do so, please follow the below instructions:
1. Device Menu -> Settings -> Apps/Application Management -> AVG Antivirus-> Uninstall.
2. Reboot the device.
Important - Google play store login should be done with your purchase email address (purchase email) as a primary account, to get synced with PRO license.
3. Open Google Play Store app.
4. Tap the menu icon in the top-left corner of the screen.
5. Search for AVG Antivirus in play store.
6. Locate and install the free version of the app.
Follow the same instructions for AVG Cleaner.
Thank you for the info, Oliver.
To determine the exact cause, we have forwarded this case to our mobile team. They will check and get back to you via email. Your patience is much appreciated.
Although I have an annual subscription, I can not upgrade. Have everything uninstalled, but also without success.
If the above steps did not work, please click on "Upgrade" prompt and click on three dots at the top right of the page. You will have "Restore Purchase" option. Please click on it and check if the app is getting converted as Pro version.
Open AVG Antivirus app and check whether VPN protection feature is working fine.
If you still face issues, please do share us the screenshot of the same. Instructions for how to take a screenshot can be found here –> How to take a screenshot https://www.take-a-screenshot.org/android.html
Follow the below instructions to contact by device form.
- Open AVG Antivirus app
- Click on Menu icon at top left
- Scroll down and click on Help & Feedback
- "Tap 5 times" on FAQs
- You can now submit the in app form.
Follow the same instructions for AVG Cleaner.
Oliver, I recommend you to uninstall and reinstall the AVG Antivirus and AVG Cleaner apps as a fresh starting. To do so, please follow the below instructions:
1. Device Menu -> Settings -> Apps/Application Management -> AVG Antivirus-> Uninstall.
2. Reboot the device.
Important - Google play store login should be done with your purchase email address (purchase email) as a primary account, to get synced with PRO license.
3. Open Google Play Store app.
4. Tap the menu icon in the top-left corner of the screen.
5. Search for AVG Antivirus in play store.
6. Locate and install the free version of the app.
Follow the same instructions for AVG Cleaner.