I can´t install AVG Internet Security (new license)

General discussion
5

Hello Alma,
We apologize for the inconvenience caused. While verifying your account you have AVG Internet security as your active subscription. Could you please let us know whether your PC is 32-bit or 64-bit so that we would provide you with the resolution accordingly. Please click on this link. http://support.microsoft.com/en-us/kb/827218 to determine whether your OS is a 32-bit or 64-bit.
Thank you.

6

My OS is 64-bit.
Thanks.

1

When I try to update the antivirus avg get an error that says I'm not connected to the Internet that is not up correctly because I'm connected to the Internet.
Please give me the solution because I paid for a new license
Sincerely,
Alma Brizuela.

3

My OS is 64-bit.
Thanks.

4

Hello Alma,
Thank you for getting back to us. To install AVG Internet Security we request you to use offline installation to install it in your pc.
Please click on the following link http://files-download.avg.com/inst/mp/AVG_Internet_Security_x64_743.exe download and install the file. Also the license number have been sent to your registered email id.
Please feel free to contact us for any further assistance. Thank you.

2

Hello Alma,
We apologize for the inconvenience caused. While verifying your account you have AVG Internet security as your active subscription. Could you please let us know whether your PC is 32-bit or 64-bit so that we would provide you with the resolution accordingly. Please click on this link. http://support.microsoft.com/en-us/kb/827218 to determine whether your OS is a 32-bit or 64-bit.
Thank you.