I can´t unlock my cel phone in the site

Marcos, Please refrain from carrying out multiple postings on the same subject! You won't obtain an answer to your query any faster! Other posting (https://support.avg.com/answers?id=906b0000000D4kBAAS).
AVG Guru

 I will try to explain. My english is not so good.
 
     I have the AVG pro in my android device. Trying to test the anti-thief, i locked my cel phone using the site. (www.avgmobilation.com/pt/remote-managent). All the funcions worked good but the unlocked did not. I tryed the steps in the support without success and changed the password to. The wifi is on at the device. Why i can´t unlock it by the site? All the others funcions is working so good. I have too cel phones with AVG pro for android and i be scared with this problem because i need the cel to work. 

Help i need my cel phone!!!!

Thanks, Marcos. From Brazil.
 
Marcos, Please refrain from carrying out multiple postings on the same subject! You won't obtain an answer to your query any faster! Other posting (https://support.avg.com/answers?id=906b0000000D4kBAAS).
AVG Guru