I cancelled my 60 day trial and you'll still charge me for it. why was I Charged?

AVG Subscription
3

Hello Henry.
Unfortunately, our phone support is not available at the moment due to Covid-19 pandemic.
We acknowledge your request for refund. However, you do not have an active subscription registered to the email address that you used to contact us here.
I have sent an email requesting more details to locate this charge to assist you further. Please revert it containing those details.

1

I cancel my 60 day trial tuneup and they  still charge me . I want a refund put back in my account.
And the 844-259-8811# don't work, because no one is there to answer due to the corona virus. I CANCELLED WEEKS BEFORE IT EXPIRED. I WANT A REFUND

2

Hello Henry.
Unfortunately, our phone support is not available at the moment due to Covid-19 pandemic.
We acknowledge your request for refund. However, you do not have an active subscription registered to the email address that you used to contact us here.
I have sent an email requesting more details to locate this charge to assist you further. Please revert it containing those details.