I cancelled my subscription,request refund £62.99 to PayPal account you took it from..it

Please send a refund of £62.99 to the PayPal account you have taken it from. You take money even when things are never activated. I have cancelled my account and need refunding. If You cannot oblige me in this, please send details of the appropriate ombudsman I can contact.

Hi Michael,

Thank you for contacting AVG Community.
We acknowledge your refund request. 
As it isn't recommended to share the product details over this public post, we've sent you an email regarding it.
Please check & revert to us via it to proceed further.

Hi Michael,

Thank you for contacting AVG Community.
We acknowledge your refund request. 
As it isn't recommended to share the product details over this public post, we've sent you an email regarding it.
Please check & revert to us via it to proceed further.