I just paid for the AVG protection for my computer. It was towards the end of the installation that I cannot complete it. It is always saying that I had installed the wrong address and/or the password. I am lost and confused at this end stage.
Can you please help to assist how I should go about this to complete this installation.
Regards SK Leong
Hello Sengkee,
We are sorry to know about the inconvenience caused. On verifying your records, your product is 'AVG Internet Security (1 computer)'. Please remove conflicting antivirus products if any(http://avgread.me/1K1IqEh) and then remove AVG traces using remover tool( http://aa-download.avg.com/filedir/util/AVG_Remover.exe ). Please restart to complete the uninstalling process. After restarting your computer, you may need to manually uninstall/delete any remaining AVG applications from 'Control panel' and also 'search' for a folder "AVG Remover"(usually in 'C' drive) and please delete it manually. And then I request you to install your program 'AVG Internet Security' by clicking on http://files-download.avg.com/inst/mp/AVG_Internet_Security_742.exe .Thank you.