I cannot see any device active in our product

Android products
12

Hello Poh. 
Thank you for contacting AVG Community Support.
We apologize for the inconvenience caused to you.
May I know how many device are you currently?
Please help us with a screenshot of the page where it does not show the device coount and help you further.
Here is the link which has the steps to take a screenshot :
| AVG (https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Create-screenshot&q=How+to+create+a+screenshot&supportType=home)
Thank you.

13

My device has a large number of files that only programmers would use. I often download online gambling games. I haven't received any unusual messages or notifications. Recently, someone did have physical access to my device. I rarely connect to public Wi-Fi networks, both before and now. I ran a scan and didn't detect any threats. However, my AVG Protection isn't supporting opening links, and I'm not sure if it's the latest version, though I did update it recently.

14

User-added image

15

I cannot understand anymore because i have wait too longer time to settle with my problems

1

i cannot see my product active in our website

2

My device has a large number of files that only programmers would use. I often download online gambling games. I haven't received any unusual messages or notifications. Recently, someone did have physical access to my device. I rarely connect to public Wi-Fi networks, both before and now. I ran a scan and didn't detect any threats. However, my AVG Protection isn't supporting opening links, and I'm not sure if it's the latest version, though I did update it recently.

4

Hello Poh. 
Thank you for contacting AVG Community Support.
We apologize for the inconvenience caused to you.
May I know how many device are you currently?
Please help us with a screenshot of the page where it does not show the device coount and help you further.
Here is the link which has the steps to take a screenshot :
| AVG (https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Create-screenshot&q=How+to+create+a+screenshot&supportType=home)
Thank you.

5

User-added image

6

Hello Poh, 

Thank you for writing back to us. We are sorry for the inconvenience caused. We see that your request for already escalated to concerned mobile support team. They will check and get back to you via email. We really appreciate your patience.

8

Thank you for reaching out, Poh.
Upon checking your case, we see our mobile team has sent a email requesting futher details regarding the issue.
Please check and revert back to the email for further help.
We appericate understanding.

11

Thank you for writing us back Poh,
Please check the email and revert to our team. kindly make a note of this case number -21778870
Meanwhile your patience and cooperation is very much appreciated.

Thank you for your understanding.

9

i didn't receive any email

3

Thank you for taking the time to write back to us ans sharing the screenshot, Poh.
Upon checking your screenshot, we see that you are facing the issue in mobile device. 
We do have a specialized team who deals with mobile queries.
We found that you have already reached our mobile team under the case number 21778870. They will get back to you via email and help further regarding this issue.
We appreciate your patience and understanding.

7

I cannot understand anymore because i have wait too longer time to settle with my problems

10

what is the case number?