I cannot send messages with Outlook 2016

AVG Protection
1

I cannot send messages with Outlook 2016.  
I found the solution by disabling the option WEB - E mail schild, but THIS IS NOT a solution,  We adquired de AVG ultimate product  with de trust on it, en would like to use it  propperly. I mean with WEB and e-mail security as offered by AVG.  Should this problem remains unsolved, I unfortunately have to find another product. 

4

Hello Santiago, 

We are really sorry for the inconvenience caused. We will check and help you to resolve it. We have already escalated this email issue to concerned team. They are working on the process of fixing it. 

Could you please confirm the version of AVG Internet Security installed in your device? So, we can help you further. We look forward for your response.

3

Hello Santiago, 

We are really sorry for the inconvenience caused. We will check and help you to resolve it. We have already escalated this email issue to concerned team. They are working on the process of fixing it. 

Could you please confirm the version of AVG Internet Security installed in your device? So, we can help you further. We look forward for your response.

2

Dear Veeramani (Customer Support), 
This is de information required :

22.8.3250 (versie 22.8.7500.748)
220915-2
24.024.737
1.0.674

With kind regards
Santiago

With this version, the active VPN does not cause any trouble at all.