Hello Yma,
Sorry for the inconvenience caused.
We request you to completely remove the currently installed AVG internet security program using the AVG remover tool and then install the program using the license number that you have purchased.
1) To download AVG remover tool, please click on this link: http://aa-download.avg.com/filedir/util/AVG_Remover.exe
2) Run the downloaded file and follow the onscreen instructions.
3) Restart your PC when the restart option is displayed on the remover tool screen.
NOTE: Once you have logged into your PC after the restart, please go to C:\ drive and delete the "AVG REMOVER" folder manually.
To download, install and activate AVG Internet Security please follow the instructions mentioned in this link: http://avgread.me/1DXPL5z
Please feel free to contact us if you need any assistance.
Hello, I'm from Venezuela but right now I'm in Chile. I'm trying to update my AVG Internet Security with my new license bought in Venezuela but I can't find the way to use my new license because the program is only giving me the option to buy.
What can I do??
I'm loosing my protection tomorrow.
Hello Yma,
Sorry for the inconvenience caused.
We request you to completely remove the currently installed AVG internet security program using the AVG remover tool and then install the program using the license number that you have purchased.
1) To download AVG remover tool, please click on this link: http://aa-download.avg.com/filedir/util/AVG_Remover.exe
2) Run the downloaded file and follow the onscreen instructions.
3) Restart your PC when the restart option is displayed on the remover tool screen.
NOTE: Once you have logged into your PC after the restart, please go to C:\ drive and delete the "AVG REMOVER" folder manually.
To download, install and activate AVG Internet Security please follow the instructions mentioned in this link: http://avgread.me/1DXPL5z
Please feel free to contact us if you need any assistance.