I cant active my avg tuneup product

AVG Subscription
1

Hello.I just bought a avg tuneup program.However when ı want to see my product and want to use it , ı see this writings in my account , under the my products topic;

You don't have any subscriptions.

And also ı cant see anything under my order history topic too. What have done anything correctly while buying.Why ı cant see and use it ? Please help me.
2

Hello, Murat.
I apologize to inform that your payment for AVG PC TuneUp - Unlimited (1 year subscription) has not yet processed. We have escalated your concern to responsible team and should be resolved soon. Appreciate your patience.