I can't connect my new HP printer

AVG Protection
4

Hello Pam, 
Thank you for contacting AVG Community Support.
We understand that the printer is not working when the VPN is enabled. 
We are really sorry to know this. We'll certainly check and help you out.
We request you to try this steps and check again. 
Open AVG Secure VPN and go to ☰ Menu ▸ Settings  ▸General  ▸Local device access  ▸ Enable Local device access when using VPN(This allows access to local devices such as printers and shared drive.
Thank you and keep us updated.

1

I can't connect my new HP printer.  Is an AVG Firewall or vpn blocking that connection?

2

Hello Joseph,

You've reached the AVG community support forum.
We're sorry for the inconvenience caused. Please write back to us in your own/new post, so that we can locate your account, obtain further details and help you accordingly.
Thank you for understanding in advance!

3

Hello Pam, 
Thank you for contacting AVG Community Support.
We understand that the printer is not working when the VPN is enabled. 
We are really sorry to know this. We'll certainly check and help you out.
We request you to try this steps and check again. 
Open AVG Secure VPN and go to ☰ Menu ▸ Settings  ▸General  ▸Local device access  ▸ Enable Local device access when using VPN(This allows access to local devices such as printers and shared drive.
Thank you and keep us updated.