I can't download this to my laptop because it's stuck on one screen and I can't even go online

I can't download this without a disk so I paid money for this and i can't even use this because I can't go online because my laptop is stuck on one screen

Hello Irene,
We are sorry for the inconvenience. Could you please let us know what AVG Program you are trying to install and also please provide us your registered email address or License key to pull the details to assist you further?
Thank you.

Hello Irene,
We are sorry for the inconvenience. Could you please let us know what AVG Program you are trying to install and also please provide us your registered email address or License key to pull the details to assist you further?
Thank you.

Thank you for providing the information.
We request you to not to provide personal details on any public forums.
Upon checking the record using the activation code that you have provided we see that you have purchased the subscription for AVG TuneUp - Unlimited (1 year subscription).
Upon checking the  AVG my account status it is still "NOT CONFIRMED" which means you haven't  clicked on the activation link that you received on the AVG my account activation email.
Only if you activate t he AVG my account you can get your paid subscription installed successfully.
The email address that you provided here and the one that is registered for AVG TuneUp Unlimited seems to be incorrect.
In this case, we have sent you the email with the email address that is registered on our record and the one that you provided here, please confirm which one is the correct email, so that we can change in our record and then proceed with the installation.

ITS FOR MY HP PAVILION LAPTOP AND MY EMAIL IS (Email address removed). AND ITS AVG TUNE UP   THE KEY IS ( Activation code removed ) PLEASE HELP ME I CANT AFFORD TO PAY $20 MORE DOLLARS FOR YOU GUYS TO DOWNLOAD IT FOR ME