I can't get a real person to talk with / chat - regarding my coverage

Please do not worry, I will help you in this.
Could you share the screenshot of the threat message?
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.

Hello, Ze'ev.

I apologize for the inconvenience caused.
You can connect to our chat support by using the below link :
https://support.avg.com/support_sales?l=en
Thank you in advance for understanding.

I have received a ransom demand. Trying to re-examine my coverage. No link to a real person. A ghost company. Any one?

Thank you, Rakshith Rajkumar, but the chat request keeps on circling forever without any answer.

I have a specific ransom threat demanding payment or introducing malicious viruses. I am on a paid program. I need to know my coverage ASAP.