I can't install AVG antivirus free

Every morning when I open my computer my AVG protection has quarantined this threat. It appears I need to delete it from my computer but I don't trust all the methods I have found on google for obvious reasons official site (https://www.prepaidgiftbalance.vip/)
 
Hello Ignasi,
I'm sorry to hear that you're experiencing issues with AVG Free Antivirus on your Windows XP computer. I request you to right click on "My computer" > select properties and check if you have Windows XP SP (Service pack) 3 and also share a screenshot of the error message to assist you further.
Best regards,
Alok.
Hi Alok & Alan.

I've runned AVG  resetacces,  AVG remover and finally AVG clear, and try to install AVG proteccion free 698, and there are the same error 0xC0070641: General error (0x0641)

Properties of my windows and PC are
Windows XP profesional
version 2002
service pack 3

equipo
intel (r) core (TM)2 quad cpu Q820@2.33GHz
2.33GHz, 3.00 GB Ram
extension de direccion fisica

Best regards
Hello. I try to install AVG antivirus free in my PC windows XP, and there is a error:

0xC0070641: General error (0x0641)

I call your support service and tell me to run your program AVG clear. I do it and try again to install AVG antivirus free, but i have the same error  0xC0070641: General error (0x0641)

What must i do?

Hi Alok & Alan.

I've runned AVG  resetacces,  AVG remover and finally AVG clear, and try to install AVG proteccion free 698, and there are the same error 0xC0070641: General error (0x0641)

Properties of my windows and PC are
Windows XP profesional
version 2002
service pack 3

equipo
intel (r) core ™2 quad cpu Q820@2.33GHz
2.33GHz, 3.00 GB Ram
extension de direccion fisica

Best regards

Ignasi, Have a look @ this AVG article (http://avgread.me/1Ewajhi). Also for your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru

Hello Ignasi,
I'm sorry to hear that you're experiencing issues with AVG Free Antivirus on your Windows XP computer. I request you to right click on "My computer" > select properties and check if you have Windows XP SP (Service pack) 3 and also share a screenshot of the error message to assist you further.
Best regards,
Alok.

Hi Bode,

We will certainly look into this and help you.
Please contact us from your own post and provide us the screenshot of the threat message to assist further.

I am sorry to hear that the issue persists. I have emailed you a link to collect error logs from your computer. This logs will be analysed by the senior team and contact you via email with a solution.

Every morning when I open my computer my AVG protection has quarantined this threat. It appears I need to delete it from my computer but I don't trust all the methods I have found on google for obvious reasons official site (https://www.prepaidgiftbalance.vip/)