Hello, Hari.
Thank you for your patience. To analyze this issue further, I need to submit your concern to our senior technicians along with other diagnostic logs.
I have sent you an email with steps on how to collect and upload the data required for analyzing your issue. Please check your inbox and spam/junk folder as well.
Also, I would request you to uninstall and re install the affected application. If AVG still detect it as a threat and moves it to quarantine, please submit a sample of the falsely detected file to our developers from this web page: https://www.avg.com/en-ww/whitelist-program-application
Hello Hari,
I understand the inconvenience.
Please provide the (screenshot) of AVG quarantine window and the message showing as "file can't be restored" to assist further.
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
May I know whether you are facing this issue on Mac or Windows device?
I cant restore an important application file, which AVG moved to qarantine, When ever iam trying to restore an error msg comes, this file cant be restored.
Kindly help to solve the issue
Thank you for providing the requested screenshot.
I have forwarded the case to senior team for getting suggestions.
Keep checking this post to know about the status.
Your patience is much appreciated.
This is the error message iam getting
Hello, Hari.
Thank you for your patience. To analyze this issue further, I need to submit your concern to our senior technicians along with other diagnostic logs.
I have sent you an email with steps on how to collect and upload the data required for analyzing your issue. Please check your inbox and spam/junk folder as well.
Also, I would request you to uninstall and re install the affected application. If AVG still detect it as a threat and moves it to quarantine, please submit a sample of the falsely detected file to our developers from this web page: https://www.avg.com/en-ww/whitelist-program-application
Hello Hari,
I understand the inconvenience.
Please provide the (screenshot) of AVG quarantine window and the message showing as "file can't be restored" to assist further.
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
May I know whether you are facing this issue on Mac or Windows device?