I can't see my subscription on my subscription page AND I can't see by billing history?

AVG Subscription
3

Hi Andeh,
We will certainly check and help you.
We could not find the active subscriptions/trial order on the account that you used for the AVG community. Hence, we have sent you an email requesting a few details to locate your subscription. 
Please check for the email and revert to us.
Thank you for your understanding.

1

As the title says, I cant see my subscription on my subscription page and I can't see by billing history. Need help!!

2

Hi Andeh,
We will certainly check and help you.
We could not find the active subscriptions/trial order on the account that you used for the AVG community. Hence, we have sent you an email requesting a few details to locate your subscription. 
Please check for the email and revert to us.
Thank you for your understanding.