Hello Elizabeth,
I understand that you are unable to remove AVG Web TuneUp from your computer. It seems that some of the AVG Web TuneUp traces are still present in your computer. Please restart your computer in safe mode with networking http://avgclick.me/rebootintosafemode and then try to remove AVG Web TuneUp from control panel. If you get any error message, please send us the screenshot http://avgclick.me/getscreenshot of the same, we will check the error and assist you further.
I have tried manually removing the files from my computer and running AVG remover in safe mode to remove Web TuneUp. Neither work, it still shows up in my programs to uninstall, but when I click on uninstall it tells me it can't find it. Even remover still finds it but doesn't get rid of it.
I run windows 10
Hello Elizabeth,
I understand that you are unable to remove AVG Web TuneUp from your computer. It seems that some of the AVG Web TuneUp traces are still present in your computer. Please restart your computer in safe mode with networking http://avgclick.me/rebootintosafemode and then try to remove AVG Web TuneUp from control panel. If you get any error message, please send us the screenshot http://avgclick.me/getscreenshot of the same, we will check the error and assist you further.
I am sorry to hear that the issue persists. I have emailed you the steps to collect error logs from your computer. Please follow the steps in the email and send us the logs. Our senior team will analyse this log files and contact you via email with a solution.